zlien Help Center

PayGo FAQs

What type of document should I send, and how do I order through zlien?

You can view our state by state resources for a full description of the typical required documents depending on your role in the project and the state work was performed in. If you’d like to make the process easier, a zlien subscription includes full deadline tracking and document suggestions depending on your project details.

I’ve ordered my document – what happens now?

Congratulations on placing your zlien order! Our typical processing time is 2 – 5 business days for all orders placed through standard processing. If you rushed your order, our typical processing time is 1 business day (Forgot to rush your document? You can contact support at mail@zlien.com to add the rush for you.)

What is JobSight, and what do their notifications mean?

JobSight is a premium feature for our subscription users to receive research on all required documents. If you do not have a subscription account and are instead paying for documents on an a la carte basis, you receive JobSight research only on claim documents such as mechanics liens and lien releases. This means our software will research the property address, property owner, and legal property description for you and will provide suggestions based on what they find. These suggestions will be active in your account for 2 business days; if they are not resolved by that time, the suggestions will expire. For detailed information on resolving notifications, please go here.

If you have any questions about resolving your JobSight notifications, we suggest reaching out to our support team for assistance at mail@zlien.com.

How do I edit my order?

Should you need to change any information after placing an order, please email mail@zlien.com with your order number, company name, and the information that needs to be updated. Please keep in mind that if the order is sent prior to your request, you will typically need to place a new order in the system.

How can I check on my order and see my documents?

To check your order status and view the documents associated with your order, please log in to your account and go to your “Track Orders” page. The available documents will include your order summary and, if applicable, the pre-recorded and recorded copies of your lien.

Hover over the order you’d like to see and click the “View” button. Once you’re looking at your order details, there is a module to the right side of the screen titled “Download Order Documents.” You can check off the order documents you would like to view and click the “Download” button from the top of this module.

Please note that if you are not a current subscription user, you can only see your three most recent orders with zlien and view documents associated with those three orders. If you have more volume than three orders at a time, we highly suggest upgrading to a subscription account.

What is the Lien Resolution Center, and how does it work?

While we believe liens are an effective last resort for parties who aren’t paid for work they completed on a construction project, we also think communication is sometimes all it takes to resolve payment issues. This new feature acts as a way of opening communication to resolve payment issues while zlien is preparing the mechanics lien for filing and giving you more control over the lien process.

When you order a lien through zlien, you automatically receive the Lien Resolution Center (LRC) feature, where you can invite the property owner, general contractor, or any other stakeholders to participate in a conversation to prompt payment. This happens while our team is researching and processing your document. The participants will see a ticking clock counting down until the final step in zlien’s processing, but this communication gives them the option to provide payment before the lien is filed. By default, the Lien Resolution Center is available to you while zlien is processing your lien. If you want to pause processing because you think payment may be forthcoming, you can add days to the LRC countdown. This pauses processing at the final step, right before filing.

What are my next steps after my lien is recorded?

zlien is a great tool to get your mechanics lien recorded. We will also send your lien claim to any stakeholders (such as the hiring party or property owner) required by statute to receive a copy. We also want to provide you with some options for next steps once your lien has been recorded. We have an article explaining the best next steps available here.

How can I track deadlines for my projects?

The best way to receive comprehensive deadline tracking of all of your projects in one program is through a subscription account to zlien’s software. If you are only interested in tracking deadlines for one or two projects, you may be interested in our new, free feature called the Lien Deadline Calculator. It gives anyone the power to calculate lien and notice deadlines and requirements on any project nationwide. You can find more information here.

Where can I find resources to see how lien laws affect my project?

We offer comprehensive, free resources for every state on our Construction Payment Resource Hub. Choose which state your project is in and select your role on the project to see a comprehensive guide to your notice, lien, and enforcement deadlines and requirements, as well as frequently asked questions. There are also a multitude of blog articles available on our Construction Payment Blog.

Do you offer discounts for ordering multiple documents?

If you have a high volume of projects and think you may be sending documents often, we suggest upgrading to a cost-effective subscription account. For more information on the different plans available, visit our pricing page.

How can I use the Mail Tracker?

Your Mail Tracker is available with your order tracking information and will show you any mailings that have been sent out after processing your order.

zlien will send your documents pursuant to state requirements, which means your mail pieces might include Certified Tracking Numbers. First Class Mail typically will not include tracking information, but any documents mailed Certified or Certified with Return Receipt typically will. To view the exact status of your mail piece, copy the tracking number into a new URL, and your search engine will pull up your USPS tracking information for you to review. Any detailed updates will be posted on USPS and in zlien once available.

Sometimes you may notice the word “Error” associated with your mail tracking. This error message can mean several things. In most cases, zlien has not received an update from USPS. To view the exact status of your mail piece, copy the tracking number into a new URL, and your search engine will pull up your USPS tracking information for you to review. Any detailed updates will be posted on USPS and in zlien once available. For more information, take a look at this blog article.

I have a legal question – who can I ask about that?

We have many lien law resources available for your benefit, but if you have a specific legal question you would like answered by an attorney, we have a few additional options to recommend. zlien offers legal advice via chat once a week; if you have a legal question about lien rights, requirements, deadlines, or just about getting paid on a construction project, you can  join our Chief Legal Officer, Nate, for a live Q&A every Thursday from 10am -11am (CST).

We also generally recommend http://www.avvo.com if you have a legal question you might want to consult a lawyer with. It’s a great online legal service platform with on-demand, affordable legal advice.

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