zlien Help Center

Top Five Common FAQs

I’ve ordered my document – What do I do next?

Please refer to our state by state resources to view required documents for each state and the deadlines for sending/recording those documents. A zlien monthly subscription will allow you to track your upcoming deadlines. After filing a lien, each state has different requirements for deadline to enforce the lien, releasing the lien or pursuing legal action. Please click here to refer to our resources or contact an attorney.

Where is a copy of the notice/claim/document?

Once your order was sent, you received an order tracking email. By pulling up that order tracker email, you will be able to access a copy of the pre-recorded lien. Once we receive the recorded lien back from the county, you can access the recorded copy of the lien. Click here to read more.

What is a JobSight™ notification and how do I solve it?

If you have ordered a document through zlien that receives JobSight™  research, you might receive a JobSight™ Notification if mismatched or conflicting data on property ownership, project type, project address, etc. is uncovered Click here to see how to resolve these notifications.

What is the processing time of my order?

zlien’s processing time is 2-5 business days to send documents. This does not include the time it takes third parties, such as USPS, FedEx or a county recorders’ office, to send or record the document. You can rush your document for an additional $95, which will get your document out the door in 1 business day. This also does not include third party processing times. Click here to read more.

What is the status of my order?

You can check the status of your zlien order using its unique Order Tracker. You received the link to your tracker in the confirmation email sent after you placed the order.

If you need access to your tracker, insert your email address and the order number here:
http://app.zlien.com/orders/find_order

Click here to read more.

Waiver Inbox

What happens when I dismiss a waiver?

When you’ve dismissed a waiver, it is moved to your All Waivers folder. It is not deleted from your account. If it has already been sent, it does not remove it from the recipient’s inbox

How do I print my lien waiver?

All of your lien waivers are available to preview and download to your computer. Use the gear icon next to the Amount of your waiver to choose an action. Waivers are downloaded in PDF format.

How do I sign the waiver?

When you are creating a new waiver, you can choose to use your stored signature or a new signature. Check the option “USE MY SAVED SIGNATURE” to use the stored signature. Uncheck the option to use a new signature. You will have the option to type your name, or to draw it using a touch pad. You can store that signature for future use.

What does the Waiver Inbox do?

Inbox: When your requested waivers have been signed and sent to you, they will be stored in your Inbox folder.

Sent: Waivers that you’ve sent because you are making a payment or if you have requested a signature are stored in your Sent folder.

Drafts: Waivers that you have prepared and haven’t sent to anyone via email are stored in your Drafts folder.

All Waivers: All of your lien waivers created using the Waivers Inbox are stored in your All Waivers folder.

What is the Lien Waiver Inbox?

This feature of your account allows you to create, send, and receive signed lien wavers for all of your projects. Track your waiver using the delivery status updates to observe when waivers have been Sent, Viewed, Delivered, and Signed.

Lien Waiver Exchange

What’s this Lien Waiver Exchange?

The Lien Waiver Exchange is zlien‘s new platform to send and receive waivers electronically. We built it because we know the lien waiver process can be messy, and we wanted to simplify it for both sides. You can access it here: https://app.zlien.com/waiver_exchange

What does zlien’s Waiver Exchange do?

With the new Waiver Exchange, you can:

Generate A Lien Waiver: The tool enables you to generate a lien waiver form, merging into the form information about you and your project.

Electronically Sign A Lien Waiver: After generating a lien waiver, you can sign the waiver electronically.

Send A Signed Waiver To Another Person: After generating and electronically signing the lien waiver, you can send the signed waiver to another person.

Request Someone Else Electronically Sign the Waiver: After generating a lien waiver, you can send the waiver to another person to have them sign it.

Track Delivery: Every lien waiver generated in the tool will have a unique “landing page.” Here, you can track whether sent waivers are received and viewed by recipients.

Do I need an account to use the Lien Waiver Exchange?

No subscription or user account is required! We wanted to make it available to our users and non-users alike.

If I’m a GC, can I use it to send waivers to my subs?

Yes! And when they sign the waiver electronically, you’ll get a copy emailed to you.

If I’m a sub or supplier, can I generate waivers to sign?

Yes! You’ll have the option to send it electronically to your GC or print it directly. You can even sign the waiver electronically.

Can I create a waiver and just download it?

Yes! While zlien’s Waiver Exchange enables you to electronically sign waivers and to exchange the waiver with other parties, it is not required. You can simply create and download the waiver form. To do this, opt-out of the signature process by clicking on “Download the document now without a signature”.

Where can I learn more about lien waivers?

To learn more about the Lien Waiver Exchange and for a Step-by-Step how-to, visit this post on our community blog. If you want to learn more about lien waivers in general, we recommend our zlien U course or our Ultimate Guide to Lien Waivers.

Order Management

Why haven’t I heard from anyone who received my document?

When zlien sends out your notice documents, we include a cover letter inviting them to correct information or submit additional contacts. We will forward any communication to you. If you have a not heard from them, you are welcome to reach out to them directly to discuss any payment or options moving forward. Click here to read about cover pages.

I’ve ordered my document – What do I do next?

Please refer to our state by state resources to view required documents for each state and the deadlines for sending/recording those documents. A zlien monthly subscription will allow you to track your upcoming deadlines. After filing a lien, each state has different requirements for deadline to enforce the lien, releasing the lien or pursuing legal action. Please click here to refer to our resources or contact an attorney.

Where is a copy of the notice/claim/document?

Once your order was sent, you received an order tracking email. By pulling up that order tracker email, you will be able to access a copy of the pre-recorded lien. Once we receive the recorded lien back from the county, you can access the recorded copy of the lien. Click here to read more.

What is a JobSight™ notification and how do I solve it?

If you have ordered a document through zlien that receives JobSight™  research, you might receive a JobSight™ Notification if mismatched or conflicting data on property ownership, project type, project address, etc. is uncovered Click here to see how to resolve these notifications.

How do I upload a document?

Typically, if a document is required to be attached, you will be prompted during the order process. Save your document to your computer as a pdf. Click on the upload button and select the correct document. Then press the upload button to save the document.  Please do not upload image files.  Click here to read more.

How do I cancel my order?

In order to cancel your order once placed, you will need to email mail@zlien.com or call 866-720-5436 and await confirmation. You can also utilize our chat feature during business hours (Mon-Fri 9am-5pm CST).  Once a document has been sent, the order cannot be cancelled.

How do I edit my order?

Should you need to change any information after placing an order, please email mail@zlien.com with your order number, company name and the information that needs to be updated. Please keep in mind that if the order is sent prior to your request, you will need to place a new order in the system.

How do I create an order through zlien?

If you have previously ordered documents with zlien, click on “Log In” at the top of zlien.com. Once you enter your log in credentials, you’ll be redirected to the zlien wizard and can place your order.

If you are new to zlien, click on “Get Started Free”. If you want to join a monthly subscription plan, select your option and follow instructions. If you want to order on a document-by-document basis, click on the box in the lower right hand side of the screen that says “Click here for our Pay-As-You-Go option”. You’ll be redirected to the wizard and can get started there. Click here to read more.

What is the status of my order?

You can check the status of your zlien order using its unique Order Tracker. You received the link to your tracker in the confirmation email sent after you placed the order.

If you need access to your tracker, insert your email address and the order number here:
http://app.zlien.com/orders/find_order

Click here to read more.

Mail & Processing

Why wasn’t my document sent certified mail (return receipt)?

zlien will send your documents pursuant to state requirements, so if it was not sent certified mail return receipt, it means that either the state requires a different type of mailing, or has no requirement listed. Click here to read more.

How long does it take to get the document back from the county?

County processing times vary based on a variety of factors, including how many other documents they’ve received, backlog from holidays, and individual recorder’s office policy. We cannot give any timeframe, as it varies so much nationwide.  As soon as your recorded documents are available, they are uploaded to your order, and you can view immediately. Read more here.

Can you send me a copy of my pre-recorded/recorded lien?

You will have access to your documents through the mail tracker email as soon as they are available. Be sure to keep your order ID number as a reference for this. Click to read more.

Does this county e-record?

Whether or not a county offers e-recording varies not only by state, but each county. You will need to look at that specific county’s website or call them for information on e-record.  If the county offers e-recording, zlien will utilize the feature. Click here to read more.

Why Wasn’t My Mail Delivered?

Mail can be marked as undelivered for a variety of reasons. This may include an invalid address, refusal to sign for the document, or nobody being home to sign. In the event of non-delivery, we will contact you requesting how you would like to proceed. You can view your mail tracking information directly through your Order tracker email. Click here to read more.

What is the processing time of my order?

zlien’s processing time is 2-5 business days to send documents. This does not include the time it takes third parties, such as USPS, FedEx or a county recorders’ office, to send or record the document. You can rush your document for an additional $95, which will get your document out the door in 1 business day. This also does not include third party processing times. Click here to read more.

The Mail Tracker says “Error” – What does this mean?

“Error” can mean several things. In some cases, zlien has not received an update from USPS. To view the exact status of your mail piece, copy the tracking number into a new URL and your search engine will pull up your USPS tracking information for you to review. Any detailed updates will be posted on USPS and in zlien once available. Click here to read more.

Account Services

The lien was filed, but they still haven’t paid – What are you going to do about it?

zlien is a cloud-based software program rather than a firm of attorneys. We cannot offer legal advice or representation. In the event of non-payment after filing a lien, you can review our state-by-state resources for state requirements, or speak with an attorney regarding next actions. If you are seeking free legal advice, please visit avvo.com. Click here to read more about collections.

Can you give me the document so that I can file it myself?

No. The only instances in which zlien will send the lien to you directly to file is if we are unable to sign as an agent on your behalf, such as in Connecticut or New Jersey. Otherwise, the document is sent directly to the recorder’s office and any required contacts pursuant to state law. Click here to view our free forms and file independently.

When I log in, I don’t see the dashboard anymore. What happened?

For users that order on a document by document basis, you no longer have access to the zlien platform. You can continue to order documents, but have lost access to premium subscription features such as deadline tracking the zlien dashboard and lien waivers. To gain access to these features, sign up for a subscription account today. Click here to read more.

How do I agree to this terms of use email?

Click on the link in the email and fill out the form. Press submit and you have agreed to zlien’s terms of use. Click here to review our Terms of Use.

How do I edit my order?

Should you need to change any information after placing an order, please email mail@zlien.com with your order number, company name and the information that needs to be updated. Please keep in mind that if the order is sent prior to your request, you will need to place a new order in the system.

Legal Questions

Does XYZ make my claim invalid?

Since zlien is not a group of attorneys, we are unable to advise you on whether or not a set of circumstance could make your lien invalid. You are welcome to review our resources, which indicate best practices in lien law. Anything more specific is best directed to an attorney.

If I missed my deadline, am I out of luck?

The answer varies state by state. Please view zlien’s state-by-state resources for deadline information. For any additional legal advice on how to proceed in your specific situation, you can contact avvo.com for free legal advice or consult an attorney. Click here for our resources.

Can I include your fee in the lien amount?

Whether or not you can include any additional fees in your lien varies by state. Please review the FAQ section in your state through our State by State Resources. Click here to view our resources.

When is my notice deadline?

Notice and Lien deadlines can vary by state, project type and your role on the project. Please review our state by state resources to calculate your deadline.  If you’re a subscriber, login and add trigger dates for next actions. Click here to read more.

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