Zlien is happy to announce that it has revamped its order status update emails to make them more comprehensible.
Whenever an order is placed with Zlien, the client gets system generated emails that lead them through the order’s process. Our clients complained that these emails were a bit text heavy and confusing. All the information was there, but the user wasn’t able to take a single glance at the email and know what was going on with their order. We listened.
We know our clients are busy, and want something easy on the eyes. Can we communicate everything about their order with just a two second glance?
Now, we think so.
Take a look at the new email format:
An easy to read graphical progress bar shows clients instantly their order’s progress. Beneath it, in yellow, a link is provided for easy and immediate access to the order’s documents. The document link is transmitted to the client securely by email, and no login is required.
Then, if the client wants more information about the order’s progress, that information is provided below.
Thanks to all of our clients for their feedback. We’re executed about the launch of this minor, yet important, update to our service.